Policy Statement
"People Management Services Ltd is committed to delivering exceptional training, consultancy, and HR solutions that consistently meet and exceed stakeholder expectations. We achieve this through continuous improvement of our Quality Management System, adherence to international standards, and unwavering focus on participant satisfaction and professional excellence."
Quality Objectives
Customer Satisfaction
Achieve and maintain >90% participant satisfaction rating
Continuous Improvement
Implement at least 4 process improvements annually
Competency Development
100% trainer certification and annual CPD completion
Compliance
Maintain compliance with all regulatory requirements
Our Commitments
- Meeting and exceeding customer expectations through high-quality training and services
- Complying with all applicable legal and regulatory requirements
- Continually improving our Quality Management System effectiveness
- Providing necessary resources for quality objectives achievement
- Fostering a culture of quality awareness among all employees
- Regular review and updating of quality objectives
- Ensuring competent and qualified trainers for all programs
- Implementing robust feedback mechanisms for continuous improvement
Scope
This policy applies to all employees, trainers, consultants, and stakeholders involved in the delivery of PMS services, including:
- Professional Training & Education Services
- HR Solutions & Outsourcing
- Business Consultancy
- Corporate Services
- Supporting administrative functions
Responsibility
Top Management is responsible for:
- • Establishing and reviewing quality policy and objectives
- • Ensuring resources are available for QMS implementation
- • Promoting customer focus throughout the organization
- • Conducting management reviews
All Employees are responsible for:
- • Understanding and applying this policy in their work
- • Identifying and reporting quality issues
- • Participating in continuous improvement initiatives
Approved by
Mr. Moinul Reza
Managing Director
Review Date
February 2027